CHAUFFEUR TRAVEL ACROSS THE UK
Your chauffeur travel questions, answered
A little help before you travel. Find answers about our drivers, vehicles, pets, reduced mobility, online booking and airport journeys, with support on hand when you need something more personal.
AT A GLANCE
Answers to common questions about AECCO vehicles, online reservations, airport collections and support after booking.
Planning and booking your journey
Airport transfers, executive travel, VIP events, weddings and proms can all be quoted and booked online. Our booking guide takes you from your first journey details to the reservation confirmation.
Your own quotation brings the price and itinerary together, with the relevant terms to review before you book.
Finding the right vehicle
Explore the fleet for electric executive cars, luxury MPVs and our separate special-occasion collection. Our car and MPV guide helps you think about passengers and luggage.
For a particular access need or larger item, our team can help you check suitability before reserving.
Travelling with pets
Pets are welcome with AECCO, so your companion can come along for the journey.
Please let us know when booking what animal you’ll be travelling with, along with any carrier or other equipment, so we can make suitable arrangements and ensure there’s enough space for everyone to travel comfortably. Contact our team if you would like help planning the journey.
Travel with extra support
A little extra time and a helping hand can make all the difference. If you have reduced mobility, our drivers will help wherever possible and allow you the time you need to get comfortably settled.
Our vehicles are not wheelchair accessible, so passengers cannot travel while seated in a wheelchair. We may be able to carry your wheelchair or mobility aid if you can transfer to a vehicle seat and the equipment can be safely stowed.
Please contact us before booking to discuss the assistance you need and the size of any equipment. We’ll talk through the options and be clear about whether we can accommodate your journey comfortably and safely. You do not need to share a medical diagnosis.
Help after booking
Plans change and questions come up. Our booking support team is there to help with your reservation, collection or a change to your journey.
Having your reference and travel date to hand helps us find the right booking. For flight changes, include the flight number and revised details too.
BEFORE YOU TRAVEL
A little help before you book
Ready to make your plans?
Get a quote and book online.
Need help completing a booking? Booking support.
What does AECCO stand for?
All Electric Carriage Company. Our core executive collection is all-electric, with a separate Ferrari, Rolls-Royce and Lamborghini collection for special occasions.
Can I quote and book every service online?
Yes. Airport transfers, executive travel, VIP events, weddings and proms can all be quoted and booked online.
Where can you collect us?
Enter your pickup and destination anywhere in the UK to explore your journey. Available vehicles and fares are shown for your chosen route and date.
What checks and assessments do AECCO drivers undertake?
Every AECCO driver undertakes a knowledge test and child sexual exploitation awareness assessments, and holds an enhanced DBS check. Meet our driver standards.
Can I bring my pet?
Yes, pets are welcome. Tell us when booking what animal you’ll be travelling with and about any carrier or equipment, so we can make suitable arrangements. Read our pet travel guidance.
Can you help passengers with reduced mobility?
Yes. Our drivers will help wherever possible and allow extra time for you to get comfortably settled. Contact our team before booking to discuss the assistance you need and vehicle suitability.
Can I travel in my wheelchair?
Our vehicles are not wheelchair accessible, so passengers cannot remain seated in a wheelchair during the journey. If you can transfer to a vehicle seat, we may be able to carry your wheelchair or mobility aid if it can be safely stowed. Contact us before booking to check the equipment dimensions and assistance required.
How many passengers can travel in the electric vehicles?
The BYD Seal seats up to four passengers and the Mercedes-Benz EQV up to six, in addition to the chauffeur. Include luggage in your quote when choosing.
Are the special-occasion cars electric too?
Not these ones, and yes, we noticed the name too. Our Ferrari, Rolls-Royce and Lamborghini vehicles are petrol-powered exceptions for special occasions. The BYD Seal and Mercedes-Benz EQV models at the heart of our executive fleet are fully electric.
How do I choose a vehicle for our luggage?
Add the number and size of your cases when getting a quote. For unusually large items or specialist equipment, support can help check the space you need.
Can I include stops and return travel?
Yes. You can add extra collection points and return journeys online, including different addresses on the way home.
What details help with an airport collection?
Your arriving flight number, UK arrival date, onward address and a passenger contact number. Our airport pickup guide offers help with choosing the timing.
What should I do if my flight changes?
Share your reference and revised flight details with booking support. They can help check your collection and any waiting or amendment terms that apply.
Can the chauffeur stay during our event?
For retained waiting, please speak to support so the time and arrangements can be agreed. An outward and return transfer booking covers those journeys.
Does vehicle hire include a chauffeur?
Yes. Our services are chauffeur-driven journeys, rather than self-drive rentals.
Can I arrange several wedding cars?
Our support team can help with a coordinated itinerary. Share the passenger groups, venues and timings you have in mind.
What if I have paid but cannot find confirmation?
Let support check the original attempt before making another booking. Share the journey and reference, but keep card numbers and security codes out of your message.
How can I amend or cancel my booking?
Use the instructions supplied with your reservation or contact support with your reference. The team can explain the available options under your booking terms.
Does fully electric mean a carbon-free journey?
It means no tailpipe emissions from the electric vehicle while driving. Electricity production, vehicle and battery manufacture, maintenance and tyres still have environmental impacts. You can read more on our electric chauffeur travel page; we do not describe the whole journey as carbon-free.
RESERVE. RIDE. ARRIVE.
Look forward to the journey.
Choose your destination, explore the available vehicles and arrange your chauffeur travel online.
Need help? Booking support